Shipping Info
We ship craft beer, wine and spirits Australia-wide!
TIMEFRAMES & PRICING
We endeavor to pick & pack orders within 24 hours of receiving them.
We currently work with Australia Post and Sendle Couriers for all deliveries. . Australia Post are able to deliver to most metropolitan and regional areas in Australia, however, there are some areas within the country which are not covered by their standard delivery services or If your delivery address is outside of their network, we will contact you to arrange an alternative solution. In some cases, this may require an additional charge.
All RSA guidelines will be strictly adhered to. If you appear under 25 you may be asked for ID. If you are visibly intoxicated we will not complete the delivery.
*Occasionally products may run out of stock and same day delivery will not be possible. In this case, wait times will be promptly communicated, as well as the option for a refund or replacement product(s).
PRODUCT INTEGRITY
We endeavour to ship items in the best possible condition, so in some cases delivery will be delayed due circumstances outside our control. Whilst we will do our best to time shipments outside of very warm weather, we cannot guarantee that your parcel will remain at optimal temperatures, as that is out of our control. Be wary of your local weather before ordering to ensure your goods arrive in the best condition. We will not be responsible for replacing weather damaged stock.
Please note, minor label and / or packaging scuffing is impossible to avoid in any packing environment. We will not offer replacements for minor label or packaging damages.
We ensure that we pack our items in the most efficient and safest manner to prepare them for the journey ahead. While we provide this extra care for all our deliveries, unfortunately accidents can happen whilst in transit. As a result, delays may occur. If your item is severely damaged whilst travelling with Australia Post, they will contact us to advise the damage. If applicable, we request the parcel is returned to our warehouse so that the damage may be reviewed. From there we will advise whether a replacement, or a refund is necessary. Please provide photo evidence of the broken goods.
If you receive your item, and it has experienced severe damage whilst in transit by Aus Post, please contact us at orders@carwyncellars.com.au, and we will look into the matter for you. If your item has experience minor damage, we will review this as a case by case and will provide a solution if deemed necessary by our team.
INCORRECT POSTAGE:
In relation to addresses, we can not be held responsible for deliveries once they have left our warehouse. Our postage label creator is an automated postage system. Addresses are created based on the fields entered in the shipping section of your cart. The system pulls addresses based on closest matches geographically. Due to the large amount of orders we process, we will try our best to ensure all orders have the exact address as written on the order. Very rarely, an order will pull a slightly incorrect address. If this is the case, please contact us as soon as possible and we will rectify.
In the event you have provided an incorrect address, we take no responsibility for orders being sent to said incorrect addresses. We will try assist if we can, but we are restricted by Australia Post once it has left our warehouse. If your order is returned to us due to an incorrect shipping address, or failure to accept a delivery (ie. post box notification slips) you will be charged additional postage to re-deliver the goods.
SAFE DROP AND AUTHORITY TO LEAVE
In the 'notes' section of the cart please include any delivery instructions you may have. If you are happy for your parcel to be left at your door, please write Authority To Leave and include instructions, e.g. 'Please leave on the porch behind the plants'. You may also opt for 'Safe Drop' which you can manage by logging in to your Auspost account when you receive your shipping confirmation. As we deliver alcohol, A.T.L. and Safe Drop are at the driver's discretion - they may request identification, or refuse to leave the parcel if you don't have an appropriate spot to hide the package.
IN-STORE PICKUP
You can place an order online and collect from our bottleshop!
In most cases, orders will be processed and available for collection within 24 hours (just note we don't process orders over the weekend). You will receive an email notification stating when your order has been processed and is ready to be collected. Unfortunately, orders can NOT be collected prior to you receiving this notification.
You will need to show your email receipt and sign for your order when you pick it up so please let us know if somebody else will be collecting it on your behalf.
We request that orders be collected from our store within 10 days. Feel free to contact us if you don't feel you will be able to reach us within 10 days. Orders will be held at the store for up to 2 weeks. If you do not pick up your order within this time, your order will be cancelled and refunded.